Executive Director of Cage, Credit, Collections and Loyalty Services at Resorts World Las Vegas
Executive Director of Cage, Credit, Collections and Loyalty Services at Resorts World Las Vegas
Luke has more than thirty years of experience in the Gaming Industry encompassing Casino Marketing, Player Development, Casino Cage, Credit and Collections Operations, Player Rewards Club Operations, Hotel Credit and Pit Clerk Operations at major Las Vegas Strip properties and local Las Vegas properties. Opened the Mirage Resort Hotel and Casino and the Monte Carlo Resort Hotel and Casino involving early construction and setting up of all policies and procedures for all departments listed above.
Regina oversees the Cage and Credit Operations for Yaamava’ Resort and Casino. In addition to leading a team of nearly 500 team members, she serves as a co-chair to Global Gaming Women at San Manuel where she has the opportunity to support, inspire, and influence the development of women in the Gaming industry.
Regina joined Yaamava’ Resort & Casino (then, San Manuel Indian Bingo and Casino) in 1996. She worked as a Line Cashier in Cage Operations where she promoted through multiple roles including Supervisor, Assistant Manager, Project Manager, and Assistant Director.
Regina completed the Tribal Administrative Certificate Program I and II from Claremont Graduate University. Regina is a proud graduate of the Executive Development Program, co-sponsored by University of Nevada.
In her free time, Regina enjoys traveling, movies, bon fires, and spending time with her family.
Brian Roe is the Director of Domestic Marketing at Pala Casino Spa Resort, a Native American casino in northern San Diego County California, since 2019. He previously served as the Director of Cage and Credit Operations at Pala Casino since 2005. After arriving at Pala in 2004 to successfully open Pala Casino’s Credit Department, Brian returned to the Cage, his longtime home, before moving into Marketing. Brian has worked in Corporate and Native American Casinos in Executive positions in three jurisdictions. Brian brings a unique perspective to the conference having led teams in many different areas of the Gaming Industry including Soft Count, Slot Operations, Compliance, Cage, Credit and Marketing. Brian has successfully attacked the challenges of today’s Gaming Industry by laying a foundation comprised of four different but equally important concepts; Guest Experience; Compliance (Ownership); Training and Efficiency.
Tom has worked in gaming for thirty years including Casino Cage, Credit, Collections, Drop & Count, Player Rewards Club Operations, Pit Clerk Operations, and Product / Regulatory and AML Compliance. A native of Rhode Island, Tom worked in Connecticut, Maryland, Ohio, Las Vegas, New Mexico and in his current role in Oklahoma. As the Corporate Sr. Director of Cage & Credit for the Choctaw Nation of Oklahoma, Tom is part of the Gaming & Hospitality Divisions Senior Leadership Team, responsible for long term planning, casino design and Cap Ex planning. Tom has crafted the controls and operating procedures for new Casino Credit programs for Choctaw Nation and Live! Casino in Maryland.
Ruth’s 25+ years in the gaming industry include extensive work in Revenue Audit, Slots, Count Rooms, Cage and Credit Operations. She loves the entertainment aspect of the Casino Industry, as she started out her career by teaching, while in college to obtain a Bachelor’s degree in Music. After spending the first 25 years of her career in music, Ruth entered a new career in the Casino Industry. As in the music business, she had the fortune of traveling and working with many different types of individuals in many parts of the United States. Ruth credits her music career for the preparation in working with diverse workforces, working nights, weekends and holidays, and being a teacher. Being a percussionist prepared her for the many technological changes in the casino business, as there was always something new to conquer in the world of Percussion.
Ruth has extensive experience working in Commercial Gaming, Riverboats, and in Tribal Gaming. Her career journey led her through Nevada, Mississippi, Colorado, Kansas, Ohio, Pennsylvania and now her home, California. Ruth developed an expertise for setting up and opening new Gaming Properties as well as assessing existing operations for implementation of new automation and procedures. Ruth continues her career as a Casino Consultant most recently in Oklahoma.
Kathryn (K.C.) oversees the Cage and ATM/Kiosk operations at Tachi Palace Casino Resort. K.C. has 25 years’ experience in the gaming industry. She started as a cashier at Tachi Palace Casino Resort in 1998. She spent her career at the palace moving through the ranks and served 5 years as Cage Supervisor, 3 years as Cage Shift Manger, and 15 years as Cage Operations Manager. KC’s dedication does not stop at casino operations. She has led and helped Tachi Palace Casino Resort in fund raising for Relay for Life.
K.C. loves Disneyland and spending time with her growing family. She has 2 adult children and 2 grandchildren that she really enjoys spending time with them whether it is a trip to the store or a trip to Disneyland!
Christian is a Chickasaw tribal member and has worked for the Choctaw Nation for 27 years. During this time, she has held multiple positions including bingo clerk, cashier, General Manager, Project Manger and currently Director of Revenue Audit. Christian is responsible for oversight of Revenue Audit for all 22 locations. During her 27 years with Choctaw Nation, Christian has been a key stakeholder in all system implementations and has a passion for efficiency, automation and streamlining operations.
She is an active member of the Oklahoma Gaming Association where she has held the position of Secretary/Treasure since 2014. Prior to that she served as the tradeshow coordinator from 2004 -2011.
Ms. Fenner holds a Bachelor of Science Degree in Secondary Science Education from Southeastern Oklahoma State University. Christian volunteers her time as secretary for the Durant High School Athletic Booster Club where her niece and nephew attend.
Paul is the Vice President of Compliance for Yaamava Resort and Casino. He previously, served as the Vice President of anti-money laundering (AML) compliance for Station Casinos. He is a Certified Anti-Money Laundering Specialist. With numerous published articles, Paul is recognized as an AML thought leader. Paul has advised DOJ, FBI, IRS, Homeland Security and California DOJ on money laundering matters.
Paul retired as IRS Criminal Investigation (IRS CI) Special Agent in Charge of the Las Vegas field office. He received the highest honor given to an IRS CI agent, the Elmer Lincoln Irey Distinguished Service Award. Paul’s work at IRS CI was once featured on the TV show American Greed.
Since 2014, Paul has served as a member of the Board of Directors for the Mob Museum. His passion for undercovering the history of law enforcement following the money has led to the discovery of several historically significant documents and objects that are featured at the Mob Museum.
Christopher has over 18 years of experience in governance, risk and compliance. In his career he has built and supported compliance programs at some of the largest FinTechs, Credit Unions and Casinos & Card Clubs in the industry. Christopher has developed and delivered training on the topics of money laundering, fraud and terrorist financing occurring at certain financial institutions to federal law enforcement including the FBI, IRS Criminal Investigations Division, TIGTA and DHS. Christopher still consults with some of the largest Casinos and Card Clubs in the world providing risk assessments, policy and procedural development and classroom training.
Anthony Rabito, III, Vice President of Operations, has been with FABICash since 2005. He has played an intricate role in building the company’s products and clientele from the ground up. Anthony ensures that operations and services provided to his customers exceed their expectations. Anthony’s knowledge and expertise in casino operations has helped FABICash become the leading cash access and technology provider for gaming facilities and casinos throughout the U.S.
Joe has over 18 years of experience in the gaming industry having worked in both commercial and Tribal gaming in multiple jurisdictions domestically and internationally. His experience includes internal and external audit, anti-money laundering, enterprise wide risk assessments and casino finance operations. He also has a background in surveillance, law enforcement and public
His role as Executive Director of Casino Finance includes overseeing the Cage, Credit, Drop, Count, Revenue Audit, Accounting, Payroll, Accounts Payable and Compliance Departments.
Dawn McGrady is a Tribal Member of the Sisseton-Wahpeton Oyate of the Lake Traverse Reservation. She holds a Bachelor’s degree in Business and a Master’s in Business Administration. Dawn has 26 years of gaming experience working in multiple Tribal casinos in North Dakota, South Dakota, Minnesota and currently in Michigan.
Theresa is a principal in RSM’s national gaming and hospitality services practice, a group of professionals who specialize in providing services to gaming and resort entities across the United States. Theresa joined RSM in 1999, and she currently serves as office managing partner for the Las Vegas office.
Theresa has designed, authored and implemented internal control systems for start-up casinos and resorts, and has worked with numerous established gaming and hospitality companies in updating and improving their internal control systems. She has also developed significant expertise in designing and implementing anti-money laundering controls for the gaming industry.
In addition to a thorough understanding of internal controls, Theresa works with resort operations in the reorganization and development of operations through business process improvement design and implementation. She is experienced in strategic business planning and revenue optimization.
Theresa was named a Future Leader by Consulting Magazine in 2015, an award which honors the profound difference women continue to make for their clients and their firms.
Kim Barely (Bonney) is a Manager with the RSM US National Gaming and Hospitality Group, specializing in providing AML/CTF and gaming advisory services to casino and hospitality operations across the United States and Caribbean.
Her passion and specialty is AML/CFT, including Training, Risk Assessments, Independent Testing, drafting AML Compliance Programs and Policies & Procedures, and helping casino clients customize and implement RSM’s proprietary Casino Anti-Money Laundering (CAML) Data Analytics, Case Management, Risk Assessment, and Exception Reporting software.
Before joining RSM in 2019, Kim worked for 10 years in the internal audit department of a large integrated resort casino company in Las Vegas. She developed and led the AML audit team and performed gaming compliance and Sarbanes-Oxley (SOX) audits both in the US and Macau. Kim is a Certified Internal Auditor (CIA).
John is a visionary and innovator in payment services and related solutions for casinos and bank-sponsored transaction processing in the United States.
John has over 35 years of executive management experience including his former role as President and CEO of ASAI. John founded ASAI in 1996 to meet the demands of the ATM marketplace by incorporating a full range of ATM products and services under one roof. By developing and consolidating robust cash vaulting, transaction processing, and equipment service solutions, ASAI was a trailblazer in providing clients access to a suite of products necessary to build, operate and grow a successful ATM portfolio.
John provides Passport the stability and bold thinking required to be the preeminent payment provider in gaming. John pioneered many new payment solutions and break-through technologies in casinos over his career and continues to do so today.
Adam Fong oversees product management for casino products within Everi’s FinTech Division. In his role, Adam is responsible for delivery of new products and innovations to casinos and other gaming operators around the world. Prior to Everi, Adam spent several years on the regulatory side of the industry, serving as Senior Director of Service Delivery for BMM Testlabs and Senior Lab Engineer for the Nevada Gaming Control Board. Adam holds a Bachelor’s in Computer Science, Master’s in Management Information Systems, and an MBA from UNLV. He also serves on UNLV’s College of Engineering Alumni Board of Directors.